ProtonVPN Privacy Insights
Updated Nov 20, 2024
95Ā š
TrustĀ ScoreSummary
Proton is a privacy-focused service that emphasizes minimal data collection and strong encryption. The service aims to protect user privacy by collecting only essential information and providing robust security measures.
Safety Concerns
- Potential exposure through third-party processors
- IP address may be temporarily logged for anti-abuse purposes
- Alternative routing may expose IP address to third-party networks
Third Party Sharing
Proton shares data with limited third-party processors primarily for support, payment processing, and technical operations
Zendesk, Inc.
Processes customer support data
Services used:
Customer support
Data collected:
Support communication
Stripe, Inc.
Processes payment transactions
Services used:
Payment processing
Data collected:
Payment information
PayPal group
Processes payment transactions
Services used:
Payment processing
Data collected:
Payment information
Chargebee, Inc.
Processes billing and subscription management
Services used:
Billing
Data collected:
Billing information
Atlassian Pty Ltd
Stores customer support related data
Services used:
Support data management
Data collected:
Support communication
Data Collection
Proton collects minimal user data, focusing on essential account and service functionality information
Account Information
Email address, optional external email for recovery
IP Address
Temporarily logged for anti-abuse and fraud prevention
Payment Information
Limited payment details, last 4 digits of credit card
Communication Data
Support requests, bug reports, feature requests
Analytics Data
Anonymized, locally stored website analytics
Opt-Out Options
Disable email communications
- 1Log into Proton dashboard
- 2Go to 'Account' tab
- 3Adjust email preferences
- 4Use unsubscribe link in emails
Opt out of analytics
- 1Review privacy settings
- 2Disable data collection options